Technology

AI is changing the relationship between software, infrastructure and the work people do across economies. The OECD's Digital Economy Outlook 2024 examines AI's development, adoption and implications for skills, trust and access to computing resources. It offers an international perspective while recognizing that adoption and capabilities differ between markets. For technology leaders, the opportunity is to develop useful offerings while connecting customer value, operating costs and dependable service.

For leadership teams, the opportunity is to connect product ambition with organizational choices. AI-enabled services, changing commercial models and acquisitions can all reshape who makes decisions and how teams collaborate. Clear ownership across product, engineering, commercial and support functions helps new capabilities become usable services. Capacity planning and explicit investment choices also give leaders a better basis for balancing experimentation with the ongoing work customers depend on.

Nikoleta & Associates supports the leadership, people and operating conditions that make these transitions workable. In our iQmetrix engagement, a channel acquisition brought different regional practices and a new workforce into a global organization. Our contribution focused on people due diligence, leadership roles, cultural integration and operational readiness, alongside the client's technology and legal work. The resulting recommendations and roadmap gave its internal team a practical foundation for carrying the integration forward.